Shipping & Returns

At DeWALT | Draper | Bosch Sales Store, we’re committed to providing trade professionals and serious DIY enthusiasts with high-performance tools and exceptional service. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept all major credit cards and secure payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Returns & Exchanges Policy

We stand behind our professional-grade tools and want you to be completely satisfied with your purchase. Our returns policy is designed to be simple and fair.

General Return Policy

• 15-day return window from the date you receive your order
• Items must be in original condition – unused, unopened, with all packaging and documentation
• Original shipping fees are non-refundable unless the return is due to our error

Simple 4-Step Returns Process

Step 1: Initiate Your Return
Email our tool-savvy support team at [email protected] within 15 days of receiving your order. Use this template:

Step 2: Receive Return Authorization
Our team will respond within 1 business day with:

• Return authorization number
• Shipping instructions
• Return address: 38 St David’s Pl, Swansea, GB SA6D 5HY

Step 3: Ship Your Return
Package the item securely in its original packaging and include:

• Return authorization number clearly visible
• Copy of your original invoice

Note: We recommend using a tracked shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return
Once received at our warehouse, we will inspect the returned tools within 2-3 business days. You’ll receive email notification when:

• Your refund is processed, or
• Your exchange item is dispatched

Refund Information

• Approved refunds processed within 5 business days of receiving your return
• Refunds issued to your original payment method:
  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Exchange Policy

• For exchanges of equal or greater value:
  • We’ll ship your replacement once we receive your return
  • For higher-value exchanges, you’ll be invoiced for the difference
• Standard shipping rates apply for exchanged items

Faulty or Incorrect Items

If you receive a faulty tool (e.g., 1/2″ ratchet not functioning) or incorrect item:

• Contact us immediately at [email protected]
• We’ll arrange a prepaid return label if applicable
• Priority processing for replacement items

International Returns

For customers outside the UK:

• Clearly mark the package as “RETURNED GOODS” to avoid customs charges
• We cannot refund original customs/duties fees
• Return shipping costs are the customer’s responsibility