At DeWALT | Draper | Bosch Sales Store, we stand behind our professional-grade tools and equipment. We want every trade professional and serious DIY customer to be completely satisfied with their purchase of our high-performance tools, from 1/2″ drive socket sets to diamond blades and precision measuring equipment.

Our Returns & Exchanges Commitment

We offer a 15-day return policy from the date you receive your order. All returns must be in original condition – unused, unopened, and with all original packaging and documentation intact.

Important Note:

For safety and hygiene reasons, the following professional tool categories cannot be returned unless faulty:

  • All cutting tools (115mm/125mm diamond blades, circular saw blades, cutting discs)
  • Bandsaw blades (1400mm/1425mm)
  • Staples (10mm/12mm)
  • Opened measuring tapes

Simple Returns Process

Step 1: Initiate Your Return

Email our tool-savvy support team at [email protected] within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Subject: Return Request – Order #[Your Order Number] Dear Shoptoolsdeals Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product Details: – Product Name: [e.g., 1/2″ Drive Metric Socket Set] – Reason for Return: [Please specify: Wrong item, Faulty, Changed mind, etc.] – Preferred Resolution: [Refund / Exchange for [specific product]] I confirm the item is in its original condition with all packaging and documentation. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Our team will respond within 1 business day with:

  • Return authorization number
  • Shipping instructions
  • Return address (38 St David’s Pl, Swansea, GB SA6D 5HY)

Step 3: Ship Your Return

Package the item securely in its original packaging and include:

  • Return authorization number clearly visible
  • Copy of your original invoice

We recommend using a tracked shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once received at our warehouse, we will inspect the returned tools within 2-3 business days. You will receive email notification when:

  • Your refund is processed, or
  • Your exchange item is dispatched

Refund Information

Approved refunds will be processed within 5 business days of receiving your return. Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

For exchanges of equal or greater value:

  • We’ll ship your replacement item once we receive your return
  • For higher-value exchanges, you’ll be invoiced for the difference
  • Standard shipping rates apply for exchanged items

Faulty or Incorrect Items

If you receive a faulty tool (e.g., 1/2″ ratchet not functioning) or incorrect item:

  • Contact us immediately at [email protected]
  • We’ll arrange a prepaid return label if applicable
  • Priority processing for replacement items

International Returns

For customers outside the UK:

  • Clearly mark the package as “RETURNED GOODS” to avoid customs charges
  • We cannot refund original customs/duties fees
  • Return shipping costs are the customer’s responsibility

Our professional tools team is here to help with any return questions. Contact us at [email protected] for assistance with your DeWALT, Draper, or Bosch tools returns.